Their evidence for me giving the wrong address is the details they have on THEIR system. So he was implying that it was my fault and his evidence for this was a screenshot of their system which had the wrong address on. ‘We copied the exact address you provided to us when we generated the label on Royal Mail's website and this is the address that came up when we made the label.’ A couple of emails later and walks, to no avail to my local Post Office I received an email from Callum that showed atrocious customer services where he was upset I called him disingenuous because he came across nonplussed in our conversation that based on the postage confirmation email I believed it was coming through a courier other than royal mail. The next day Callum emailed me that they had used the wrong postcode and it was that of the post office up the road. I believe the word I used in the email I sent later I called him ‘disingenuous’. I found him quite dismissive of what I was saying. I told him I thought it would come by a courier not Royal Mail because of that email I received. On the 7/6/22 I had still not received my glasses and rang up Lensology and spoke to Callum. No tracking details, no information about where they had sent my glasses which I paid them for. Please reply to this email if you do have any trouble receiving your parcel and we'll do our best to assist you.’ The courier will text/email confirmation of your delivery slot to you. ‘Your frames are being posted out today for you so you should expect these imminently. On the 31/5/22 I received and email that included these lines. They had my address from the phone conversation and I had also completed my address details on the documentation they sent me. I made my order on the 6/5/22 and a few days later sent my glasses in, using their pack with lots of information. I thought they were good value for money and I had a couple of nice frames that I had kept for over 10 years. This is some of the worst service I have received in my 50 years of life. They blamed me because they had the wrong address on their system. They lost my frames I sent them by sending to wrong address. Incompetent and now just rude! If you are contacted by Ashraf ask to deal with someone else! ” I have ended up stating "Confirm in writing my prescription including IPD or send the frames back and issue a full refund" but I've not had a reply from Ashraf since then as if he's being stubborn or something. I just want the prescription confirming in writing via email before they fit the lenses and send the glasses back in order to make sure the jpg is read properly, is this a big deal!!! Four emails later and Ashraf still wont do this! Some of the worst customer service I've ever received. I received an email stating to contact them if there is anything they can do to help, so I sent them a reply politely asking for them to please confirm my prescription and IPD measurement via email but then wow! I was dealing with a guy called Ashraf who is absolutely useless! First he wanted me to explain what IDP meant, then eventually he sent me back the photo of the prescription I sent them (not including IPD) completely defeating the point of me asking. Sadly, this prevents hardened apps, such as FaceTime, from loading any 3rd-party add-ons such as iGlasses.“So everything was great, I ordered the pack, sent my frames, stated which lenses and paid the amount. In Mojave, Apple has introduced the notion of a Hardened Runtime and Library Validation process. As for other Mac webcam apps, I'll note any issues as Mojave rolls out to the Mac masses and any issues are discovered.ĮCamm notes: With MacOS 10.14 Mojave, iGlasses will not show up in certain pre-installed Apple applications like Photo Booth and FaceTime. With a program like iGlasses, if you don't have your installer, use the form at eCamm's site, and they'll re-email your registration info. With 3rd-party web camera apps, you might need to reinstall the latest version of the webcam software after the Mojave MacOS upgrade. As such, older Mac webcam settings and effects apps are likely to need an update from 32-Bit to 64-Bit support in Mojave OS. It's the software you might use that may be problematic as Apple switches to full 64-Bit app support to insure adequate security at the OS level. Curious about external webcams running on MacOS Mojave? Thanks to the UVC - USB Video Class webcam standard, you'll likely find your existing Mac compatible web camera hardware should run AOK under the most recent version of Apple's OSX.
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