![]() I provide a lovely waiting room, with comfortable chairs, relaxing music, current magazines, fun books to read, and pleasant attentive staff, but I still keep people waiting in the waiting room.Įvery now and again I run on time, or even early, and almost always when this happens, my next patient is running late and I have to wait for them. I do try and keep to time during my working day, but people have a habit of not fitting into boxes, including my 10-15 minute time slots, and I am often running up to half an hour late, and sometimes longer. I am a doctor, and I have not been a patient person. ![]() The term originally denoted a person under the protection and patronage of another. ![]() Interestingly, the word ‘client’ comes from the Latin ‘ cluere’, meaning ‘hear or obey’. a person being dealt with by social or medical services.a person or organisation using the services of a lawyer or other professional person or company.The word comes from the Latin word ‘ patient’, meaning ‘suffering’. a person receiving or registered to receive medical treatment (the noun).able to accept or tolerate delays, problems, or suffering without becoming annoyed or anxious (the adjective).Is it because they spend so much time waiting patiently for care – that waiting to see a doctor or waiting for a hospital procedure is an exercise in learning to be patient? Most practitioners call their customers clients, but doctors call theirs patients. By Dr Anne Malatt, Ophthalmologist, MBBS, MS, FRANZCO, FRACS, Australia
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